o Most Goods may be returned for a refund or exchange within seven (7) days from receipt of shipment or collection where such goods are defective or unused provided that;
- it is in its original packaging and condition, including all attachments, accessories and documentation;
- it is unused
o If Goods are found to be defective, this must be reported as soon as reasonably possible after the Goods have been delivered to you, but no later than 5 calendar days after receipt.
o Nothing withstanding the above clause 1, the followings goods will not be eligible for refund or exchange (unless tested to be faulty):
§ Special order Goods;
§ Goods that have incurred physical damage;
§ Goods used upon your person such as headphones, eyewear and watches;
§ Any item used for the preparation or storage of food;
§ Any item used for cleaning such as washing machines, dishwashers or tumble dryers.
o Any opened items for which a refund or exchange has been requested will incur a handling fee of 25%
o In order to process a refund, Goods must be returned to Samsung store. This can happen via courier or by returning the Goods to the original collection location. In the case of using a courier, please send a mail to and suitable arrangements will be made. You will need your original order number, proof of purchase and be the original buyer. In the case where there is a claim of defective goods, the items will be inspected by a trained and authenticated Samsung technician, to validify the claim.
o In the case of an item which is found to be faulty, that qualifies under the warrantee terms and conditions of Samsung Electronics, the user will have the option of a replacement item to be sent to them, or a full refund.
o In any other case, over and above the 25% handling fee, all courier fees will be deducted from the settlement amount, the balance of which will then be paid to the user.
o All Samsung items carry a basic 6 month warrantee as per the basic requirements of the CPA. This basic warrantee is only valid for items that are worn upon one’s person and subject to wildly varying and uncontrollable conditions that the manufacturer has no reasonable way of predicting.
o Most Goods are issued with a 2-year warrantee, subject only that it is used in accordance with the prescriptions, requirements and instructions of the manufacturer.
o Upon finding an item that is deemed to be faulty, this can be logged via the “contact us” portal on the Samsung Store website as well as the email address used for the sale of the item.
o Any faulty item will be inspected by the nearest Samsung agent to make an assessment on the validity of the claim as well as take the required steps in remedying the situation.