TERMS AND CONDITIONS OF USE OF THE WEBSITE
All references to “the Company“”, “we“, “us” and “our” in these terms and conditions are deemed to refer to Audiovision Holdings (Pty) Ltd. T/A www.samsungstore.capetown (Hereafter Samsung store), Registration Number 2002/021141/07, a private company incorporated in the Republic of South Africa and having its registered address at Shop 10 Willowbridge Lifestyle Village, Carl Cronjé Drive, Bellville.
All references to “you” and “your” are deemed to refer to any user and/or visitor of www.samsungstore.capetown (“Website”).
These terms and conditions (“Terms and Conditions”) govern your use of the website.
1. USE OF THE WEBSITE
o By using the Website you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
o You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of this Website. In addition, you agree that you will not use any automated device or software, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
o You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
o You may not display, publish, copy, print, post or otherwise use the Website and/or the information contained therein for the benefit of any other website without the express prior written consent of an authorised Company representative.
2. IMPORTANT NOTICE AND ACCEPTANCE OF TERMS
o These Terms and Conditions apply to users who are consumers for purposes of the Consumer Protection Act, 68 of 2008 (the “CPA”).
o These Terms and Conditions contain provisions that appear in similar text and style to this clause and which –
§ may limit the risk or liability of Samsung store or a third party; and/or
§ may create risk or liability for the user; and/or
§ may compel the user to indemnify Samsung store or a third party; and/or
§ serves as an acknowledgement, by the user, of a fact.
o Your attention is drawn to these Terms and Conditions because they are important and should be carefully noted.
o If there is any provision in these Terms and Conditions that you do not understand, it is your responsibility to ask Samsung store to explain it to you before you accept the Terms and Conditions or continue using the Website. Nothing in these Terms and Conditions is intended or must be understood to unlawfully restrict, limit or avoid any right or obligation, as the case may be, created for either you or Samsung store in terms of the CPA.
o Samsung store permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
3. LINKED THIRD PARTY WEBSITES
o This Website may contain links or references to other websites (“Third Party Websites“) outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and the Company is not responsible for the practices and/or privacy policies of those Third Party Websites or the cookies that those sites may use.
o Notwithstanding the fact that this website may refer to or provide links to third party websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
o We respect your privacy. Should you decide to make use of our Website, the only personal information that we will require of you is the following:
§ your name and surname;
§ your email address;
§ your contact telephone number
§ your physical address;
o It is your responsibility to update any of your personal information that you provide to us as soon as it is no longer accurate and complete.
o This Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. The type of information collected by cookies is not used to personally identify you. Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website may therefore be limited.
o You agree not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone.
o The purposes for which we will use your personal information is to sporadically contact you regarding promotions or services (from which you may opt out), or to inform you of product updates and to improve your experience on our Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us.
o The Company will not use your personal information for any purpose (other than as stated above) without your express consent. We will not use or disclose your personal information to third parties without your consent, unless the use or disclosure is –
§ required in order to comply with applicable law, order of court or legal process served on the Company; and/or
§ disclosure is necessary to protect and defend the rights or property of the Company.
o We will be entitled to disclose your personal information to those of our employees and/or third party service providers who assist us to interact with you via our Website or email, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
o We will –
§ treat your personal information as strictly confidential;
§ take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
§ promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
§ provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
§ upon your request, promptly return or destroy any and all of your personal information in our possession or control.
o We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
5. DISCLAIMER AND LIMITATION OF LIABILITY
o Any person who accesses this Website or relies on this Website or on the information contained in this Website does so at his or her own risk.
o The company shall not be liable for any direct, indirect, incidental, special or consequential injury, loss or damages which might arise from your use of, or reliance upon, any material or content contained in, or inability to use, and/or unlawful activity on, the website and/or any linked third party website.
o You hereby indemnify the company against any loss, claim or damage which may be suffered by yourself or any third party arising in any way from your use of this website and/or any linked third party website.
6. CHANGES TO THESE TERMS AND CONDITIONS
The Company reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Any such change will only apply to your use of this Website after the change is displayed on this Website. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments.
8. AVAILABILITY AND TERMINATION
o We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you.
o The Company may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that the Company will not be liable to you in the event that it chooses to suspend, modify or terminate this Website.
- OWNERSHIP AND COPYRIGHT
- The contents of this Website, including any information, software, icons, text, graphics, lay-outs, images, sound clips, trade names, logos, trademarks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to the Company.
- No licence to or right in any of such contents is granted to or conferred upon you. Any unauthorised use, distribution or reproduction of the said contents is prohibited.
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
TERMS AND CONDITIONS OF SALE
1. SALE OF GOODS
o These Terms and Conditions of Sale govern the sale of products (“Goods“) by the Company to you via the Website. The Terms and Conditions of Sale are in addition to the terms and conditions of use of the Website.
o All sales are subject to availability and only valid within the Republic of South Africa.
o Once you click the button labelled “proceed to checkout”, these Terms and Conditions of Sale form a legally-binding agreement between you and the Company. You may contact us via email at firstname.lastname@example.org to obtain a full record of your transaction. We will in any event confirm all your purchase orders with you via email.
2. SALE PROCESS AND AVAILABILITY OF STOCK
o Users may place orders for Goods, which Samsung store may accept or reject. Whether or not Samsung store accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including, but not limited to, the price, description and possible variants) and receipt of payment or payment authorisation by Samsung store for the Goods.
o Immediately upon successful conclusion of a sale, Samsung store will indicate the acceptance of your order by confirming and accepting such order by email, and only at that point will an agreement of sale between you and Samsung store come into effect (the “Sale”). Should Samsung store indicate the rejection of your order by cancelling it, another communication will be sent as soon as possible thereafter, refunding you for any amounts already paid. (Any order of a television will be subject to the condition that we obtain a valid TV licence number and your account holder ID from you. If we do not receive your TV licence number and your account holder ID, or your TV licence number cannot be validated, we may not be in a position to dispatch your order.)
o You acknowledge that stock of all Goods on offer is limited and that pricing may change at any time without notice to you. In the case of Goods for sale by Samsung store, Samsung store will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When Goods are no longer available after you have placed an order, Samsung store will notify you and you will be entitled to a refund of any amount already paid by you for such Goods.
o Certain Goods may not be purchased for re-sale. Should we suspect that any such Goods are being purchased for sale, we are entitled to cancel your order immediately on notice to you.
o Payment can be made via the Website by –
§ credit card, through the Payfast payment portal; Payflex payment portal;
§ direct bank deposit or electronic funds transfer (EFT) in which event, you must make payment within 5 days of placing your order, and the Company will not execute any order until receiving confirmation that payment has been received, nor will it reserve stock until payment reflects in its banking account;
§ Instant electronic fund transfer (EFT), in which event you will make payment during the order process and will be notified immediately when payment has been made, ensuring goods can be dispatched without delay;
o Once you accept these Terms and Conditions of Sale, you will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
o However, due to the nature of the Internet, we cannot guarantee that your communications will be free from unauthorised access by third parties. Accordingly, we will not be liable for any loss or damages arising from third parties’ unauthorised access of your data.
5. HANDLING TIME, DELIVERY AND CANCELLATION
· Since only items that are physically in stock are offered for sale on the website, the Company undertake to will deliver the Goods to you as soon as reasonably possible, usually within 2-5 days after having received confirmation of payment, but no later than 30 days after receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 days of receiving such notification elect whether or not to proceed with your order for the Goods. If you elect not to proceed with your order, we will reimburse you with the purchase price within 30 days of having informed you that we are not able to deliver the Goods during the Delivery Period.
· Our couriers make daily runs between large hubs such as Cape Town, Johannesburg, Pretoria, Durban etc. and we can therefore have items collected from us in other main hubs within 24-48 hours after collection.
· Upon delivery to any large hub, final dispatch and delivery is expected to take place within the following 24-48 hours.
· Deliveries to regional areas take approximately 48-72 hours from any main hub.
· Deliveries to outlying areas might take slightly longer, depending on the remoteness of the area, access to final delivery address or difficulties incurred at getting to the desired address, depending on the location and size and weight of the item.
· All items are shipped during weekdays office hours 9AM to 5PM. Deliveries may take place on weekends and customers will be notified before a delivery takes place, however this would mainly happen during weekday trading hours.
6. 7- DAY RETURNS POLICY
o Most Goods may be returned for a refund or exchange within seven (7) days from receipt of shipment or collection where such goods are defective or unused provided that;
- it is in its original packaging and condition, including all attachments, accessories and documentation;
- it is unused
o If Goods are found to be defective, this must be reported as soon as reasonably possible after the Goods have been delivered to you, but no later than 5 calendar days after receipt.
o Nothing withstanding the above clause 1, the followings goods will not be eligible for refund or exchange (unless tested to be faulty):
§ Special order Goods;
§ Goods that have incurred physical damage;
§ Goods used upon your person such as headphones, eyewear and watches;
§ Any item used for the preparation or storage of food;
§ Any item used for cleaning such as washing machines, dishwashers or tumble dryers.
o Any opened items for which a refund or exchange has been requested will incur a handling fee of 25%
o In order to process a refund, Goods must be returned to Samsung store. This can happen via courier or by returning the Goods to the original collection location. In the case of using a courier, please send a mail to email@example.com and suitable arrangements will be made. You will need your original order number, proof of purchase and be the original buyer. In the case where there is a claim of defective goods, the items will be inspected by a trained and authenticated Samsung technician, to validify the claim.
o In the case of an item which is found to be faulty, that qualifies under the warrantee terms and conditions of Samsung Electronics, the user will have the option of a replacement item to be sent to them, or a full refund.
o In any other case, over and above the 25% handling fee, all courier fees will be deducted from the settlement amount, the balance of which will then be paid to the user.
o All Samsung items carry a basic 6 month warrantee as per the basic requirements of the CPA. This basic warrantee is only valid for items that are worn upon one’s person and subject to wildly varying and uncontrollable conditions that the manufacturer has no reasonable way of predicting.
o Most Goods are issued with a 2-year warrantee, subject only that it is used in accordance with the prescriptions, requirements and instructions of the manufacturer.
o Upon finding an item that is deemed to be faulty, this can be logged via the “contact us” portal on the Samsung Store website as well as the email address used for the sale of the item.
o Any faulty item will be inspected by the nearest Samsung agent to make an assessment on the validity of the claim as well as take the required steps in remedying the situation.
o If any party (“Defaulting Party“) breaches any of these terms and conditions and fails to remedy such breach within 14 (fourteen) days of receipt of notice to remedy the breach, the aggrieved party shall be entitled to claim specific performance or to cancel this agreement forthwith upon written notice to the defaulting party, without prejudice to its right to recover:
§ any amounts that may be due to it in terms of this agreement; and
§ any loss or damage suffered as a consequence of the breach or the cancellation of this agreement.
8. GOVERNING LAW AND JURISDICTION
o These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
o Nothing in this clause or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.
o The Company selects Shop 10, Willowbridge Lifestyle Village, Carl Cronjé Drive, Bellville as its address for the service of all formal notices and legal processes in connection with these terms and conditions of sale (“domicilium”). You select the address specified on the Goods order form as your Either party may change its domicilium to any other physical address by not less than 7 days’ notice in writing to the other party. Notices must be sent either by hand, prepaid registered post or email and must be in English. All notices sent –
§ by hand will be deemed to have been received on the date of delivery;
§ by prepaid registered post, will be deemed to have been received 10 days after the date of posting;
o Samsung store may, in its sole discretion, at any time and for any reason and without prior written notice, suspend or terminate the operation of the Website or the user’s right to use the Website or any of its contents subject to us processing any orders then already made by you.
o You may not cede, assign or otherwise transfer your rights and obligations in terms of these terms and conditions of sale to any third party.
o Any failure on the part of you or the Company to enforce any right in terms hereof shall not constitute a waiver of that right.
o If any term or condition contained herein is declared invalid, the remaining terms and conditions will remain in full force and effect.
o No variation, addition, deletion, or agreed cancellation of these terms and conditions will be of any force or effect unless in writing and accepted by or on behalf of the parties hereto.
o No indulgence, extension of time, relaxation or latitude which any party (“the grantor”) may show grant or allow to the other (“the grantee”) shall constitute a waiver by the grantor of any of the grantor’s rights and the grantor shall not thereby be prejudiced or stopped from exercising any of its rights against the grantee which may have arisen in the past or which might arise in the future.
For the purposes of the ECT Act, Samsung store’s information is as follows, which should be read in conjunction with its product descriptions and other terms and conditions contained on the Website:
· Audiovision Holdings (Pty) Ltd.
· Main business: Retail Consumer Electronic equipment
· Physical address for receipt of legal service Shop 10, Willowbridge Lifestyle Centre, Carl Cronjé Drive, Bellville, 7530
· Office bearer:
- General Manager
· Phone number: 0219140909
· Email address: firstname.lastname@example.org
· Company Registration number: 2002/021141/07
· VAT registration number: 4660226178